Privacy Policy
Last Updated: January 2026
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1. INTRODUCTION
Data Controller
Business Name: Clarity Tip
Address:
Office 9094
321-323 High Road
Chadwell Heath, Essex
RM6 6AX
United Kingdom
Email: support@claritytip.com
Data Protection Contact: privacy@claritytip.com
Clarity Tip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services ("Services").
This Privacy Policy applies to all users of our Services and complies with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR) 2003
- Consumer Rights Act 2015
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
2. INFORMATION WE COLLECT
2.1 Information You Provide
We collect information that you voluntarily provide when you:
- Create an account (email address, name)
- Subscribe to our Services (payment information processed by Stripe)
- Contact us for support or inquiries
- Interact with our Services
2.2 Automatically Collected Information
When you use our Services, we automatically collect certain information, including:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, features used)
- IP address and general location information
- Session information and authentication tokens
2.3 Payment Information
All payment information is processed securely through Stripe. We do not store your credit card details or payment information on our servers. Stripe handles all payment data in accordance with PCI DSS standards. We only receive confirmation of successful payments and subscription status.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process your subscription and manage your account
- Authenticate your identity and manage your session
- Send you service-related communications (account updates, subscription notices)
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations and enforce our Terms of Service
- Analyze usage patterns to improve user experience
We do not sell, rent, or lease your personal information to third parties. We do not use your information for marketing purposes without your explicit consent.
3.1 LEGAL BASIS FOR PROCESSING
Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal bases:
- Contract Performance: We process your data to provide our Services, manage your account, process payments, and fulfill our contractual obligations to you.
- Legitimate Interests: We process data to improve our Services, ensure security, prevent fraud, and maintain the safety and integrity of our platform.
- Consent: Where you have provided explicit consent, such as for non-essential cookies or optional features.
- Legal Obligations: We may process data to comply with legal requirements, such as tax regulations or law enforcement requests.
You have the right to object to processing based on legitimate interests. Where processing is based on consent, you have the right to withdraw your consent at any time.
4. INFORMATION SHARING AND DISCLOSURE
We may share your information in the following circumstances:
- Service Providers: We use trusted third-party services to operate our platform, including Supabase (database and authentication) and Stripe (payment processing). These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not share your personal information with advertisers or marketing companies.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication and session management
- Regular security assessments and updates
- Access controls and authentication requirements
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account Information (email, name) | Duration of account + 30 days | Contract performance |
| Subscription & Payment Data | 6 years after last transaction | UK tax law (HMRC) |
| Session Data (login history) | 90 days | Security & fraud prevention |
| Usage Analytics (anonymized) | 26 months | Legitimate interest (Google Analytics default) |
| Cookie Consent Records | 365 days (or until changed) | PECR compliance |
| Support Communications | 3 years | Legal protection & service improvement |
| Fraud/Security Logs | 7 years | Legal obligation & fraud prevention |
What Happens When You Delete Your Account
When you delete your account:
- Immediate: Your account is deactivated and you lose access to all Services
- Within 30 days: We delete your account information (email, name, preferences)
- Retained for 6 years: Payment records, subscription history (required by UK tax law)
- Retained for 7 years: Fraud/security logs (if flagged for suspicious activity)
- Anonymized: Usage analytics data is anonymized (no longer linked to you)
Legal Retention Requirements: UK law requires us to retain certain financial records for tax purposes. We cannot delete these records until the legal retention period expires, even if you request erasure.
When We Cancel Your Account
If we terminate your account (e.g., for Terms of Service violations), we follow the same retention schedule. However, if your account was terminated for fraud or abuse, we may retain additional security logs for up to 10 years to protect our Services and other users.
7. YOUR RIGHTS AND CHOICES
🇬🇧 UK GDPR Rights: As a UK-based service, we provide you with comprehensive data protection rights under UK GDPR and the Data Protection Act 2018.
You have the following rights regarding your personal information:
✅ Right of Access
Request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format within 30 days.
✏️ Right to Rectification
Request correction of inaccurate or incomplete personal data. You can update most information through your account dashboard.
🗑️ Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data. Note: We may need to retain certain data for legal or regulatory purposes (e.g., tax records, fraud prevention).
🔒 Right to Restrict Processing
Request that we stop processing your data temporarily (e.g., while we verify accuracy or assess your objection).
📦 Right to Data Portability
Request your data in a machine-readable format (e.g., JSON, CSV) so you can transfer it to another service.
⛔ Right to Object
Object to processing based on legitimate interests. We will stop processing unless we have compelling legitimate grounds that override your interests.
🔕 Right to Withdraw Consent
Where processing is based on consent (e.g., cookies), you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
📢 Right to Complain to ICO
If you believe we have not handled your data properly, you can lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: privacy@claritytip.com (preferred) or support@claritytip.com
Subject Line: "Data Subject Access Request" or "GDPR Request: [Your Request Type]"
Response Time: We will respond within 30 days (or 90 days for complex requests, with notification)
Verification: To protect your privacy, we may ask you to verify your identity before fulfilling your request. This typically involves:
- Sending the request from your registered email address
- Providing your account details (email, user ID)
- Answering security questions
No Fee: We do not charge a fee for most requests. However, we may charge a reasonable fee for excessive, repetitive, or manifestly unfounded requests.
Quick Actions
You can manage some information yourself through your account dashboard:
- Update Email/Name: Account Settings → Profile
- Change Password: Account Settings → Security
- Cancel Subscription: Account Settings → Subscription
- Delete Account: Account Settings → Delete Account (this deletes your personal data subject to legal retention requirements)
- Manage Cookie Preferences: Clear cookies and refresh the page to see the cookie banner again
9. CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
By using our Services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated Privacy Policy on our website
- Updating the "Last Updated" date
- Sending you an email notification for significant changes (if you have provided your email)
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
12. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@claritytip.com
Address:
Office 9094
321-323 High Road,
Chadwell Heath,
Essex
RM6 6AX
United Kingdom